Terms of Use

14. Suspension, Cancellation and Termination

14.1 Cancellation by the Customer

Subject to Section 14.2, any minimum commitment set out in an applicable commercial agreement, and any other service-specific terms agreed in writing, the Customer may terminate its use of the Abelo Platform at any time without any termination fee.

To terminate the Services at the end of a calendar month, and subject to any applicable minimum commitment, the Customer must provide Abelo with written notice at least five (5) calendar days before the end of that month.

For example, if the Customer wishes to terminate the Services effective 31 October, Abelo must receive the termination notice no later than 26 October.

If notice is received less than five (5) calendar days before the end of the month, termination will take effect at the end of the following calendar month, unless Abelo agrees otherwise in writing.

No early termination fee, cancellation fee, or other termination charge will apply solely as a result of the Customer terminating its use of the Abelo Platform.

Any fees or charges accrued up to the effective termination date remain payable.

14.2 Viber Business Messaging — Minimum Commitment and Termination

Notwithstanding Section 14.1, the minimum commitment for the Viber Business Messaging service is two (2) calendar months from the date on which the Viber service is activated for the Customer.

During the minimum two-month commitment period, the Customer may not terminate the Viber Business Messaging service with an effective termination date earlier than the end of the minimum commitment period, unless otherwise agreed in writing by Abelo.

Following completion of the minimum two-month commitment period, the Customer may terminate its use of Viber Business Messages at any time without any termination or cancellation fee.

To terminate the Viber Business Messaging service at the end of a calendar month, the Customer must provide Abelo with written notice at least five (5) calendar days before the end of that month.

For example, if the Customer's minimum commitment period has been completed and wishes to terminate Viber Business Messaging effective 31 October, Abelo must receive the termination notice no later than 26 October.

If notice is received less than five (5) calendar days before the end of the month, termination will take effect at the end of the following calendar month, unless Abelo agrees otherwise in writing.

No separate Viber termination fee, cancellation fee, or early termination fee will apply after completion of the minimum two-month commitment period.

Any fees or charges incurred up to the effective termination date remain payable.

Termination of Viber Business Messaging does not automatically terminate the Customer's other Abelo Services, unless the Customer expressly requests termination of the entire Abelo account or the applicable commercial agreement provides otherwise.

14.3 Effect of Cancellation

On the effective termination date:

• the Customer's access to the terminated Services will cease;

• the Customer will no longer be able to send messages through the terminated channel or Services;

• any outstanding amounts incurred before the effective termination date remain payable; and

• Customer Data will be handled in accordance with the Abelo Privacy Policy and, where applicable, the Data Processing Agreement.

Unless otherwise required by applicable law or expressly agreed in writing, fees already paid for a period before the effective termination date are non-refundable.

14.4 Suspension by Abelo

Abelo may suspend or restrict access to some or all of the Services where reasonably necessary, including if:

• the Customer breaches these Terms or the Acceptable Use Policy;

• the Customer's account presents a security or fraud risk;

• the Customer's messaging activity threatens the reputation or deliverability of Abelo or a messaging provider;

• the Customer fails to pay amounts due;

• the Customer uses the Services unlawfully;

• a third-party messaging provider requires suspension;

• Abelo is required to do so by law or a competent authority; or

• continued access creates a material risk to Abelo, its infrastructure, its messaging partners, or other customers.

Where reasonably practicable, Abelo will notify the Customer of the reason for suspension and provide an opportunity to remedy the issue.

Immediate suspension may occur where reasonably necessary to prevent fraud, abuse, security threats, unlawful activity, or material harm to Abelo, its customers, recipients, or third parties.

14.5 Termination by Abelo

Abelo may terminate the Customer's access to the Services if the Customer materially breaches these Terms, the Acceptable Use Policy, or another applicable agreement and fails to remedy the breach within a reasonable period after receiving notice, unless immediate termination is permitted or reasonably necessary under these Terms.

14.6 Termination by a Messaging Provider

Viber or another third-party messaging provider may independently suspend or terminate access to its messaging services.

Abelo is not responsible for termination or suspension imposed directly by a third-party messaging provider where such action results from the provider's policies, regulatory requirements, network controls, or other circumstances outside Abelo's reasonable control.

15. Acceptable Use Policy

Your use of Abelo is also subject to the Abelo Acceptable Use Policy.

The AUP contains additional requirements concerning:

• marketing consent;

• prohibited lists and data sources;

• spam;

• prohibited industries and content;

• messaging compliance;

• security;

• technical abuse;

• regulatory requirements; and

• enforcement and suspension.

A violation of the AUP constitutes a violation of these Terms.

The current AUP is available at:

https://abelo.ai/legal/acceptable-use-policy

16. Privacy and Data Protection

Your use of Abelo is also subject to the Abelo Privacy Policy.

The Privacy Policy explains how we collect, use, store, disclose and protect personal data and distinguishes between data for which Abelo acts as a controller and data processed on behalf of customers.

The current Privacy Policy is available at:

https://abelo.ai/legal/privacy-policy

Where Abelo processes personal data on behalf of the Customer as a data processor, such processing is governed by the Abelo Data Processing Agreement ("DPA"), which is incorporated into and forms an integral part of these Terms.

The current DPA is available at:

https://abelo.ai/legal/dpa

17. Disclaimers

To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available".

Except as expressly stated in a written agreement, Abelo makes no warranties or representations regarding:

• uninterrupted availability;

• error-free operation;

• message delivery or delivery rates;

• recipient engagement;

• campaign performance;

• sales or revenue generated through the Services;

• compatibility with every third-party system;

• uninterrupted operation of third-party messaging networks; or

• the suitability of the Services for a particular business purpose.

Abelo does not guarantee that use of the Services will generate any specific commercial result, revenue, conversion rate or return on investment.

Nothing in these Terms excludes or limits any warranty, right or liability that cannot legally be excluded or limited under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Abelo and Trebbble S.A. will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, business opportunities, anticipated savings, goodwill or data arising from or related to the use of the Services.

To the maximum extent permitted by applicable law, Abelo's total aggregate liability arising out of or relating to these Terms or the Services will be limited to the fees actually paid by you to Abelo for the Services during the twelve (12) months immediately preceding the event giving rise to the claim.

The above limitations do not apply to liability that cannot legally be limited or excluded under applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Trebbble S.A., Abelo and their directors, officers, employees and service providers from claims, damages, liabilities, costs and expenses arising from:

• your unlawful use of the Services;

• your breach of these Terms or the AUP;

• the content of messages or campaigns sent through your account;

• your failure to obtain required consent or authorization;

• your deployment or use of on-site lead capture widgets, forms, or scripts on your website without providing required privacy notices or obtaining required consents under applicable consumer protection, telecommunications, or privacy laws;

• your violation of applicable privacy, marketing or telecommunications laws;

• your Customer Data; or

• your infringement of third-party rights.

We will provide reasonable notice of any claim for which indemnification is sought and reasonable cooperation in defending the claim.

20. Force Majeure

Neither party will be liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.

Such events may include, without limitation:

• natural disasters;

• fire or flood;

• war or terrorism;

• civil unrest;

• governmental actions;

• telecommunications or internet failures;

• power outages;

• cyberattacks;

• failures of third-party messaging networks;

• failures of telecommunications operators;

• failures of cloud infrastructure providers; or

• other events beyond the reasonable control of the affected party.

The affected party will use reasonable efforts to mitigate the effects of the event and resume performance as soon as reasonably practicable.

21. Third-Party Services

Abelo may integrate with or depend upon third-party services, platforms and providers.

These may include e-commerce platforms, messaging networks, telecommunications operators, payment providers, cloud infrastructure providers, analytics services and other technology providers.

Your use of third-party services may be subject to separate terms and policies.

Abelo is not responsible for the availability, functionality, security or policies of third-party services that are outside our reasonable control.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, technology, business practices or legal requirements.

When we make material changes, we will update the "Last Updated" date and, where appropriate, notify you through the Platform, email or another reasonable communication channel.

Unless otherwise specified, the revised Terms become effective when published.

If you continue using the Services after the revised Terms become effective, you accept the revised Terms.

If you do not agree with a material change, you must stop using the affected Services and may terminate your account in accordance with the applicable subscription terms.

23. Notices and Communications

You agree that Abelo may communicate with you electronically regarding your account, billing, security, service updates, operational matters and changes to the Services.

Service-related communications are not marketing communications and may be sent even if you have opted out of promotional communications.

You are responsible for keeping your account email address and contact information current.

24. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where the transfer occurs as part of a merger, acquisition or sale of substantially all of your assets.

We may assign or transfer these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganization or sale of all or substantially all of our assets.

25. Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, where permitted by law.

The remaining provisions will remain in full force and effect.

26. No Waiver

Failure by either party to enforce any provision of these Terms does not constitute a waiver of that provision or of the right to enforce it later.

27. Entire Agreement

These Terms, together with any applicable commercial agreement, DPA, AUP and Privacy Policy, constitute the agreement between you and Abelo regarding your use of the Services and supersede prior understandings concerning the same subject matter, except where a written agreement expressly provides otherwise.

28. Governing Law and Jurisdiction

These Terms and the relationship between you and Trebbble S.A. are governed by and interpreted in accordance with the laws of Greece and applicable European Union law.

Before initiating legal proceedings, the parties will make reasonable efforts to resolve any dispute amicably.

Unless otherwise required by applicable mandatory law, the courts of Athens, Greece, shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services.