Privacy policy.

2. Personal Data We Collect

The type of personal data we process depends on how you interact with Abelo.

2.1 Website Visitors

When you visit abelo.ai, we may collect:

• IP address;

• browser and device information;

• operating system;

• referring website;

• pages viewed;

• approximate location derived from IP address;

• usage information;

• cookie and similar technology data; and

• information voluntarily submitted through forms.

If you contact us or submit a form, we may collect:

• name;

• business email address;

• company or organization;

• job title;

• telephone number;

• country;

• information included in your inquiry; and

• other information you choose to provide.

2.2 Abelo Account and Platform Users

When an organization creates an Abelo account or uses the Platform, we may collect:

• name;

• business email address;

• telephone number;

• company or organization name;

• job title;

• billing information;

• account credentials;

• account and subscription information;

• login and authentication information;

• platform activity;

• campaigns and messaging configuration;

• API and integration configuration;

• support communications; and

• other information necessary to provide and secure the Services.

Payment information may be processed by third-party payment providers. Unless otherwise stated, Abelo does not store complete payment card numbers on its own servers.

2.3 Data Processed on Behalf of Our Customers

Abelo customers may provide or synchronize personal data relating to their customers, users, subscribers, members, clients, employees, prospects, or other recipients.

Depending on how the customer uses Abelo, this may include:

• name;

• telephone number;

• email address;

• customer or user ID;

• account or membership information;

• communication preferences;

• consent and opt-out information;

• segmentation information;

• transactional information;

• appointment or service information;

• order and purchase information;

• product or service information;

• campaign and communication history;

• message delivery, engagement, and click analytics (such as delivery timestamps, delivery status receipts, message interactions, click timestamps, approximate geographic location, device category, browser type, and referring URL);

• custom attributes; and

• other information provided by or on behalf of the customer.

This information may be provided through:

• the Abelo Platform;

• APIs and SDKs;

• CSV or other file uploads;

• CRM or business systems;

• e-commerce platforms;

• websites and forms;

• webhooks;

• other third-party integrations; or

• other systems connected to Abelo.

Where customers deploy Abelo lead capture, phone collection, or OTP verification widgets on their websites or online stores, Abelo collects and processes submitted contact details (such as telephone numbers) and verification event records strictly as a data processor on behalf of the customer. The customer, as data controller, is responsible for providing appropriate privacy disclosures and obtaining any necessary consents on its website.

When Abelo processes this information on behalf of a customer, Abelo acts as a data processor and processes the information in accordance with the customer's instructions and the applicable DPA.

We do not use customer-provided recipient data for our own unrelated marketing purposes.