Abelo for Logistics
Viber & WhatsApp messaging for logistics & couriers
Fewer failed deliveries, fewer support calls. Automate address checks, delivery updates, reschedules and disruption notices across Viber, WhatsApp and SMS.
Abelo is an official Viber Messaging Partner
Your Viber messages go out through us directly. One platform. One bill.
Abelo is an official Viber Messaging Partner
Your Viber messages go out through us directly. One platform. One bill.
Abelo is an official Viber Messaging Partner
Your Viber messages go out through us directly. One platform. One bill.
Keep your customers updated at every step of delivery
Your WMS or TMS records the event. Abelo turns it into a message under your verified brand, on Viber, WhatsApp or SMS, and sends delivery data back to your systems.
Your WMS or TMS records the event. Abelo turns it into a message under your verified brand, on Viber, WhatsApp or SMS, and sends delivery data back to your systems.
Delivery tracking
Collected, in transit, at the depot, out for delivery, delivered. Turn every scan from your WMS or TMS into a branded Viber, WhatsApp or SMS update, so customers always know where their delivery is.
Delivery tracking
Collected, in transit, at the depot, out for delivery, delivered. Turn every scan from your WMS or TMS into a branded Viber, WhatsApp or SMS update, so customers always know where their delivery is.
Delivery windows & ETA
Give customers a clear delivery window or ETA, with a button to change the slot when plans change. Fewer people waiting in all day, and fewer empty doorsteps.
Delivery windows & ETA
Give customers a clear delivery window or ETA, with a button to change the slot when plans change. Fewer people waiting in all day, and fewer empty doorsteps.
Address confirmation
Confirm the delivery address before dispatch, with a button to correct it or add instructions. Catch mistakes before they become wasted journeys.
Address confirmation
Confirm the delivery address before dispatch, with a button to correct it or add instructions. Catch mistakes before they become wasted journeys.
Failed attempts & rescheduling
Missed them? Offer the next delivery slot or a pickup point inside the message. Turn a failed attempt into another chance to complete the delivery.
Failed attempts & rescheduling
Missed them? Offer the next delivery slot or a pickup point inside the message. Turn a failed attempt into another chance to complete the delivery.
Delivery disruptions
Weather, depot delays or route problems can affect hundreds of deliveries at once. Notify everyone affected by route, depot or postcode, automatically and with a record of who was told.
Delivery disruptions
Weather, depot delays or route problems can affect hundreds of deliveries at once. Notify everyone affected by route, depot or postcode, automatically and with a record of who was told.
Returns & collections
Make the reverse journey just as simple. Send return instructions, collection confirmations and pickup updates, with links or buttons to book the next step.
Returns & collections
Make the reverse journey just as simple. Send return instructions, collection confirmations and pickup updates, with links or buttons to book the next step.
How it works
How it works
Your systems decide when.
Abelo delivers it.
Every message your customers receive starts with an event your systems already record: a scan, a status change, a missed delivery.
Every message your customers receive starts with an event your systems already record: a scan, a status change, a missed delivery.
01
Build your templates once
Create message templates in Abelo, transactional or promotional, with variables like parcel reference, address or delivery window. Viber and WhatsApp templates are approved by Rakuten Viber and Meta before first use.
01
Build your templates once
Create message templates in Abelo, transactional or promotional, with variables like parcel reference, address or delivery window. Viber and WhatsApp templates are approved by Rakuten Viber and Meta before first use.
02
Trigger it from your system
Your WMS, TMS or carrier platform makes one API call with each recipient's values. Abelo delivers under your verified sender, with automatic SMS failover.
02
Trigger it from your system
Your WMS, TMS or carrier platform makes one API call with each recipient's values. Abelo delivers under your verified sender, with automatic SMS failover.
03
Track every message
Delivery status and every recipient reaction return to your systems by webhook and show in Abelo. Promotional sends report as one campaign, with clicks and conversions.
03
Track every message
Delivery status and every recipient reaction return to your systems by webhook and show in Abelo. Promotional sends report as one campaign, with clicks and conversions.
API & Integrations
API & Integrations
Works with your existing technology stack
Connect Abelo to the systems that already know what happened, like your WMS, TMS, carrier platform and CRM, and let Abelo handle the customer-facing message.
Connect Abelo to the systems that already know what happened, like your WMS, TMS, carrier platform and CRM, and let Abelo handle the customer-facing message.
Rest APIs
Webhooks
Dynamic variables
Delivery callbacks/status
Full documentation
Why Abelo
Built for volume, priced without a middleman
Logistics messaging is high volume and low margin, so every cent inside the rate matters and every failed delivery is expensive.
Safety
Built for sensitive customer data
We’ve built customer-facing applications for brands including NOVA, Intralot and Protergia, handling sensitive telecom, banking and energy data. Security, privacy and GDPR are built into how we engineer every product.
Safety
Built for sensitive customer data
We’ve built customer-facing applications for brands including NOVA, Intralot and Protergia, handling sensitive telecom, banking and energy data. Security, privacy and GDPR are built into how we engineer every product.
Speed & Scale
Built for superior speed and scale
The products we've built serve millions of users every month. Abelo brings that experience to delivery messaging, from the daily dispatch run to the peak-season spikes when volumes multiply overnight.
Speed & Scale
Built for superior speed and scale
The products we've built serve millions of users every month. Abelo brings that experience to delivery messaging, from the daily dispatch run to the peak-season spikes when volumes multiply overnight.
Analytics & Tracking
Proof for every message
See what happened to every message: delivered or failed, on which channel and when, with reads and clicks where available. Post delivery outcomes back through the API and see what a pre-dispatch check actually prevented.
Analytics & Tracking
Proof for every message
See what happened to every message: delivered or failed, on which channel and when, with reads and clicks where available. Post delivery outcomes back through the API and see what a pre-dispatch check actually prevented.
Cost
Viber first, because it costs less
Trnsactional messages at a lower rate than SMS, with SMS carrying only the recipients Viber cannot reach. Cost is split by channel in every report, so at your volumes the saving is visible, not assumed.
Cost
Viber first, because it costs less
Trnsactional messages at a lower rate than SMS, with SMS carrying only the recipients Viber cannot reach. Cost is split by channel in every report, so at your volumes the saving is visible, not assumed.
Multi-sender
Your brand, or your client's
Carriers delivering for retailers can send under the retailer's verified sender, with multiple senders on one contract and one set of reporting. Your delivery messages become a service you can offer your clients.
Multi-sender
Your brand, or your client's
Carriers delivering for retailers can send under the retailer's verified sender, with multiple senders on one contract and one set of reporting. Your delivery messages become a service you can offer your clients.
Migration
Keep your existing systems
Already using another messaging provider? Keep your WMS, TMS and carrier triggers intact. Connect them to Abelo and migrate delivery, reporting and channel management without rebuilding the journeys that already work.
Migration
Keep your existing systems
Already using another messaging provider? Keep your WMS, TMS and carrier triggers intact. Connect them to Abelo and migrate delivery, reporting and channel management without rebuilding the journeys that already work.
Official Viber Messaging Partner
One platform. One bill.
Abelo is an official Rakuten Viber Messaging Partner, so your Viber messages are sent directly through us under your own verified business identity. No reseller in the chain means no added cost or unnecessary delay.
Official Viber Messaging Partner
One platform. One bill.
Abelo is an official Rakuten Viber Messaging Partner, so your Viber messages are sent directly through us under your own verified business identity. No reseller in the chain means no added cost or unnecessary delay.
Official Viber Messaging Partner
One platform. One bill.
Abelo is an official Rakuten Viber Messaging Partner, so your Viber messages are sent directly through us under your own verified business identity. No reseller in the chain means no added cost or unnecessary delay.