Abelo for Insurance
Viber & WhatsApp customer messaging for insurance brands
Keep the policy, keep the customer. Automate renewal reminders, premium notices, claims updates and document requests across Viber, WhatsApp and SMS.
Abelo is an official Viber Messaging Partner
Your Viber messages go out through us directly. One platform. One bill.
Abelo is an official Viber Messaging Partner
Your Viber messages go out through us directly. One platform. One bill.
Abelo is an official Viber Messaging Partner
Your Viber messages go out through us directly. One platform. One bill.
Keep every policyholder informed, from renewal to claim
Your policy and claims systems record the event. Abelo turns it into a message under your verified brand, on Viber, WhatsApp or SMS, and sends delivery data back to your systems.
Your policy and claims systems record the event. Abelo turns it into a message under your verified brand, on Viber, WhatsApp or SMS, and sends delivery data back to your systems.
Renewal reminders
A first reminder well ahead of the date, a second closer to it and a final one on the day. Each with the cover, the premium and a button to renew or request a call.
Renewal reminders
A first reminder well ahead of the date, a second closer to it and a final one on the day. Each with the cover, the premium and a button to renew or request a call.
Premium & payment notices
Premium due, payment failed, card expiring, instalment plan ending. Each one fires from the date your system already holds, so no policy lapses because a message went unseen.
Premium & payment notices
Premium due, payment failed, card expiring, instalment plan ending. Each one fires from the date your system already holds, so no policy lapses because a message went unseen.
Claims updates
Claim received, assessor assigned, inspection booked, decision made, payment issued. Triggered by your claims platform, so policyholders stop calling to ask for news.
Claims updates
Claim received, assessor assigned, inspection booked, decision made, payment issued. Triggered by your claims platform, so policyholders stop calling to ask for news.
Document & signature requests
Ask for a photo, a certificate or a signature with a button that opens your own upload flow, and let your system trigger a reminder if nothing arrives.
Document & signature requests
Ask for a photo, a certificate or a signature with a button that opens your own upload flow, and let your system trigger a reminder if nothing arrives.
Policy documents & changes
Policy documents ready, green cards, cover change confirmations and regulatory notices, delivered under your verified name and logged per policyholder.
Policy documents & changes
Policy documents ready, green cards, cover change confirmations and regulatory notices, delivered under your verified name and logged per policyholder.
Cross-sell & win-back
Offer home cover to motor policyholders, or bring lapsed ones back. Segment by product held, renewal month or tenure, and personalise every offer per recipient.
Cross-sell & win-back
Offer home cover to motor policyholders, or bring lapsed ones back. Segment by product held, renewal month or tenure, and personalise every offer per recipient.
How it works
How it works
Your systems decide when.
Abelo delivers it.
Every message your customers receive starts with an event your systems already record: a renewal date, a failed payment, a claim status change.
Every message your customers receive starts with an event your systems already record: a renewal date, a failed payment, a claim status change.
01
Build your templates once
Create message templates in Abelo, transactional or promotional, with variables like policy number, premium or renewal date. Viber and WhatsApp templates are approved by Rakuten Viber and Meta before first use.
01
Build your templates once
Create message templates in Abelo, transactional or promotional, with variables like policy number, premium or renewal date. Viber and WhatsApp templates are approved by Rakuten Viber and Meta before first use.
02
Trigger it from your system
Your policy administration, claims or CRM system makes one API call with each policyholder's values. Abelo delivers under your verified sender, with automatic SMS failover.
02
Trigger it from your system
Your policy administration, claims or CRM system makes one API call with each policyholder's values. Abelo delivers under your verified sender, with automatic SMS failover.
03
Track every message
Delivery status and every policyholder reaction return to your systems by webhook and show in Abelo. Promotional sends report as one campaign, with clicks and conversions.
03
Track every message
Delivery status and every policyholder reaction return to your systems by webhook and show in Abelo. Promotional sends report as one campaign, with clicks and conversions.
API & Integrations
API & Integrations
Works with your existing technology stack
Connect Abelo to the systems that already know what happened, like your policy administration, claims, billing and CRM platforms, and let Abelo handle the customer-facing message.
Connect Abelo to the systems that already know what happened, like your policy administration, claims, billing and CRM platforms, and let Abelo handle the customer-facing message.
Rest APIs
Webhooks
Dynamic variables
Delivery callbacks/status
Full documentation
Why Abelo
Servicing and marketing on one contract
Insurers usually run one supplier for notices and a separate tool for campaigns. That split is why the two never share a number.
Safety
Built for sensitive customer data
We’ve built customer-facing applications for brands including NOVA, Intralot and Protergia, handling sensitive telecom, banking and energy data. Security, privacy and GDPR are built into how we engineer every product.
Safety
Built for sensitive customer data
We’ve built customer-facing applications for brands including NOVA, Intralot and Protergia, handling sensitive telecom, banking and energy data. Security, privacy and GDPR are built into how we engineer every product.
Compliance
Built to answer compliance
Your compliance and procurement teams need answers before anyone signs. Abelo provides the documentation they need, including a Data Processing Agreement, with servicing and marketing consent kept separate, per purpose and per channel.
Compliance
Built to answer compliance
Your compliance and procurement teams need answers before anyone signs. Abelo provides the documentation they need, including a Data Processing Agreement, with servicing and marketing consent kept separate, per purpose and per channel.
Analytics & Tracking
Proof for every message
See what happened to every message: delivered or failed, on which channel and when, with reads and clicks where available. When someone asks whether a policyholder was notified, you have the evidence.
Analytics & Tracking
Proof for every message
See what happened to every message: delivered or failed, on which channel and when, with reads and clicks where available. When someone asks whether a policyholder was notified, you have the evidence.
Marketing
Marketing without a developer
Segment your book by product held, renewal month or tenure, personalise the offer and send it from the platform, on the same contract as your servicing messages. No ticket to your developers.
Marketing
Marketing without a developer
Segment your book by product held, renewal month or tenure, personalise the offer and send it from the platform, on the same contract as your servicing messages. No ticket to your developers.
Reliability
Automatic SMS failover
Reach policyholders even when your primary channel cannot deliver. Send through Viber or WhatsApp and automatically fall back to SMS, so renewal and payment notices always have another route to the customer.
Reliability
Automatic SMS failover
Reach policyholders even when your primary channel cannot deliver. Send through Viber or WhatsApp and automatically fall back to SMS, so renewal and payment notices always have another route to the customer.
Migration
Keep your existing systems
Already using another messaging provider? Keep your policy, claims and CRM triggers intact. Connect them to Abelo and migrate delivery, reporting and channel management without rebuilding the journeys that already work.
Migration
Keep your existing systems
Already using another messaging provider? Keep your policy, claims and CRM triggers intact. Connect them to Abelo and migrate delivery, reporting and channel management without rebuilding the journeys that already work.
Official Viber Messaging Partner
One platform. One bill.
Abelo is an official Rakuten Viber Messaging Partner, so your Viber messages are sent directly through us under your own verified business identity. No reseller in the chain means no added cost or unnecessary delay.
Official Viber Messaging Partner
One platform. One bill.
Abelo is an official Rakuten Viber Messaging Partner, so your Viber messages are sent directly through us under your own verified business identity. No reseller in the chain means no added cost or unnecessary delay.
Official Viber Messaging Partner
One platform. One bill.
Abelo is an official Rakuten Viber Messaging Partner, so your Viber messages are sent directly through us under your own verified business identity. No reseller in the chain means no added cost or unnecessary delay.
